INTERACTIVE VOICE RESPONSE (IVR)
Is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad
FIND ME/FOLLOW ME CALL ROUTING
Mobile workers will appreciate this feature. Find me/follow me call routing allows you to create a list of numbers where you can be found before the call gets pushed to voicemail. So, for example, you might have your office phone ring twice, but on the third ring, your cell phone starts to ring, and then on the fifth,
your home phone. If the list is exhausted, the caller gets sent to voicemail.
MUSIC ON HOLD
If your company often has to put callers on hold, this feature is a necessity. Do not subject your callers to terrible elevator music — or worse, silence.
This feature allows you to choose what your callers listen to as they wait. Or upload your own recording.
Call screening is an often-forgotten feature of the VoIP business world that can come in handy. It allows you to look at a number on the caller ID and choose how to treat it. For example, if your spouse is calling, you can redirect the number to your cell phone. Or if it’s a caller that keeps trying to sell you energy
supplements, you can disconnect them.
Most people know about conferencing with VoIP services, but not everyone takes advantage of all the features that might come with it. Often, you can set up a conference floor monitor. This allows you to manage invitations, “hand-raises,” muting individuals, etc. Online conferences can get messy and confusing if not managed correctly, so this is a great tool to learn how to use.
An auto attendant is one of the hidden gems of premium VoIP services. This feature allows callers to interact with a menu to choose an appropriate extension. Your business will suddenly seem more professional and impressive. It’s like having an electronic receptionist!
You can keep your current phone number by using the Doc X number porting service. Regardless of your location, this means if your business moves, the number(s) move with your Company.
Are your businesses situated in different locations? Doc X will link your Branches together and saves you on communication cost between them.
Tired of paying too much for your telephone bill? Doc X Technologies uses pure per second billing instead of per minute billing, this insures our clients huge savings on their monthly telephone expenditures.
Avoid customer disputes that normally begin with a misunderstanding and there is no easy way of proving what was said. Monitor your customer service or sales teams knowledge of your product or services. Improve your employee’s phone behavior.
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