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PABX System for your business As a result of recent technological advances and Telkom deregulation, there are now over 20 PABX suppliers, 18 Telephone Management System supplies, 8 Voice Mail vendors, and many Cellular phone service providers as well as numerous licensed PABX maintenance organisations in South Africa. This may pose the dilemma as to where or whom do you approach when seeking advice concerning your telecommunications needs. Most companies rely on busy senior management to investigate their telephone requirements, thus wasting many hours in discussion with a variety of equipment sales people and or their dealers. We, at Bridge Telecommunications, are constantly investigating new products, comparing after sales service and studying business trends. Our knowledge of both business requirements and available technology allow us to form virtual companies made up of leading solution providers to meet each client’s unique requirements. With more than 50 years combined technical and marketing experience in the South African telecommunications industry, we are able to offer a professional consultancy service. If you are considering acquiring a PABX system (new or second user), expanding or upgrading your existing equipment, moving premises, investigating telephone monitoring systems, Voice Mail, Cellular Routers, or any aspect concerning Telkom liaison for your telephone services you should consider using our services. Our approach is:-
There are many benefits attributable to making use of our services and we would welcome an opportunity to discuss these more fully with you at your earliest convenience. Company Background Bridge Telecommunications is the Broker division of Racale Consulting, which was formed in 1987 to provide assistance to people looking for telecommunication equipment. Many large PABX projects have been completed by our company since then, these have included both voice and data applications. While the majority of these are in Durban, a recent local client has been VISTA University – where we designed a network to link 9 Campuses throughout South Africa. After a lengthy tender process we selected the vendor and have to-date arranged and have just completed the project management for the installation of the first three systems. The balance will be installed at some time in the future. Our association with Telkom is excellent and this special relationship is utilised to provide the best service possible for our clients. We offer an objective and professional consulting service with no fees whatsoever attached to our service. Advice on any aspect of communications can be provided including PABX, Voice Mail, Paging, Cellular Routers and Telephone Management Systems. Training In order to maximise the benefits of the client’s telecommunications investment; Bridge Telecommunication provides high level training for System Managers, Attendants and extension users. Our instructors and course developers focus on extensive customer input and feedback, and structure our individualised programs to meet both general and specific, targeted needs. Service Bridge Telecommunication runs it’s own support company [RACALE PABX Services] which provides remote support, dispatches technical assistance and implements escalation procedures. This together with our technological superiority, backing of global technology giants and the passion for service excellence makes for a peace-of-mind partnership. We realise how mission critical your telephone system is, and our team is ready to assist and to re-establish your vital communications links when required. Our service packages can be structured to meet your requirements and response time.
Telephone Management Systems With the ever-increasing cost of telephone calls, the ability to manage and control this workplace tool has become of paramount importance. However, not at the expense of precious time from managers wading through reams of paper or information. Our systems have been developed to provide concise and accurate management information while offering the facility to drill down into clearly identified problem areas. In addition we are able to offer the telephone management of multiple sites without the fuss and bother generally associated with such systems. This means that a head office or central site is able to monitor the telephone usage at all branches while each branch will still retain the management of their own site if required. We can also offer various reports, customised to suit your unique company requirements, including reports that could provide strategic information on voice networks and the efficiencies of inter-branch communications Telephone calls are paid directly out of profits, and by using our Telephone Management Systems, we are able to offer you the latest technology, including internet enabled application to put money back onto your bottom-line through effective management of telephone costs, and maximum benefit from least cost routing.
Group Profile The group is made up of the following companies:
Associate Companies
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